


Items sent by courier must be signed for on delivery at their destination. If a lower cost option such as Landmark Global is chosen/paid for, the service time is 8-17 days. Typical journey times are: France, Netherlands, Germany 1-4 days Spain 3-5 days Eastern Europe 3-6 days USA and Canada, Australia 3-10 days. All methods have varying levels of tracking.

We use various carriers depending on the parcel size, destination and time of year. Orders going overseas are usually dispatched within the same time frame as UK delivery but more far-flung destinations may take an extra day or two. See note above regarding deliveries into Europe. We are very sorry about this and as soon as we can get more competitive rates to these destinations we will! The upside, of course, is that you do live in a lovely part of the country!

Inverness) do not benefit from the same low delivery rates as for instance Edinburgh or Aberdeen. Please note that some more distant destinations in the UK are not served by some carriers and some parcels are too big to go by Royal Mail. Depending on circumstances we may very occasionally use other carriers. It's great value for money and well worth paying for. You can also track the vehicle so that the expected delivery time can be narrowed down to about 15 minutes accuracy. If you choose an Express delivery method they will text/email you, predicting in which hour they will arrive so you don't have to wait in all day. DPD Local is a superb premium service and is very reliable. We use Royal Mail Tracked services (1st and 2nd Class Tracked relate to Tracked 24 and Tracked 48 respectively) and DPD Local for express consignments. We keep stock at more than one location so occasionally you may receive your order in more than one consignment. Our carriers do not deliver on Sundays or Public Holidays except in exceptional circumstances. There is a small premium for this service. If you require a Saturday delivery please specify this at checkout. Our usual courier DPD Local does not normally deliver on Saturdays. Please advise us if you wish us to rush part of your order to you, and please note that this may incur an additional delivery charge. If part of your order is out of stock at the time you order it we will usually hold all the items in the order for you until everything is available, then send it all together. If an item is out of stock our website will tell you before you order it. In light of the above, if you order on a Friday afternoon after 2 pm, or on a Saturday or Sunday please don't expect your order to be delivered on that Saturday, Sunday or Monday because we won't even have looked at it until Monday morning! If you need it that weekend please contact us by phone or live chat and we will do our best to break the rules.
#Baby bears hand stitched free#
